Support
Help Center
Find answers to common questions and learn how to get the most out of VoiceCore.
Getting Started
How do I create an account?
Sign up at voicecore.app/signup, choose a plan, and complete payment. Your account is created instantly.
What do I need to get started?
Just a website to embed the widget on. For calendar booking, you'll also need either Google Calendar or Outlook / Microsoft 365. Every current plan includes a dedicated phone line — we'll set up your number during onboarding.
How long does setup take?
Most customers are live in under 5 minutes. Embed the widget code, customize your greeting, and you're ready to go.
Installing the Widget
How do I add the widget to my website?
Copy the embed code from your dashboard (Widget Config page) and paste it into your website's HTML, just before the closing body tag. Works with WordPress, Shopify, Squarespace, Wix, and any custom site.
Can I customize the widget appearance?
Yes. From your dashboard, you can change the widget name, accent color, greeting message, and voice persona (male or female).
Does the widget slow down my website?
No. The widget loads asynchronously and has minimal impact on page load time.
Setting Up Calendar
How do I connect my calendar?
Go to AI Settings in your dashboard and connect either Google Calendar or Outlook / Microsoft 365. The AI will automatically check your calendar for availability when booking appointments.
Can I set custom business hours?
Yes. Configure your working hours, business days, timezone, and appointment duration from the dashboard.
What happens if someone tries to book outside business hours?
The AI will let them know and suggest the next available time during your business hours.
Voice Setup
How does web voice work?
Customers click the Voice tab in the widget and speak directly through their browser. No app or plugin needed. The AI responds with natural-sounding speech.
Which browsers support voice?
Voice works on the latest versions of Chrome, Edge, Firefox, and Safari. Older browsers will automatically fall back to text chat.
Can I choose the AI's voice?
Yes. You can select male or female voice persona from your dashboard under AI Settings.
Billing & Usage
How are chats counted?
Each message exchange (user message + AI response) counts as one chat. Voice sessions count as one chat regardless of duration.
What happens when I hit my limit?
You'll receive notifications at 80% and 100% usage. Additional chats are billed at your plan's overage rate. You can request a hard cap to prevent overages.
How do I upgrade my plan?
Go to your dashboard and select a new plan. The upgrade takes effect immediately, and you'll be credited for the unused portion of your current plan.
Troubleshooting
The widget isn't showing on my site
Make sure the embed code is placed correctly and your tenant ID matches. Check the browser console for errors. Clear your browser cache and try again.
Voice isn't working
Ensure you've granted microphone permission in your browser. Voice requires a modern browser with AudioWorklet support. Try Chrome or Edge if other browsers don't work.
The AI gave incorrect information
Update your Business Knowledge in the dashboard under AI Settings. The AI only knows what you tell it — add FAQs, pricing details, and policies.