Product
Changelog
What's new and improved in VoiceCore
v2.2October 2026Latest
A New Look Across the Site
- Every page now shares the home page’s look: pricing, features, integrations, help, about, contact and more
- Trade pages for HVAC, plumbing, electrical, lawn care, garage doors and med spas walk through a full call, from the first ring to your text
- One missed-call calculator on every page, set to each trade’s numbers
- Clearer pricing with a monthly or yearly switch, and refreshed log in and sign up screens
v2.1October 2026
A New Home Page
- Redesigned home page that shows one call with and without VoiceCore
- Questions and answers about plans, setup and booking on the home page
v2.0October 2026
A More Natural, More Capable Phone Receptionist
- Phone calls now run on Google's Gemini 3.8 Live voice model for faster replies and smoother back-and-forth
- Rebuilt the receptionist's conversation style: shorter, more natural answers, no repetitive follow-up questions, and a natural goodbye instead of an abrupt hang-up
- The receptionist now waits when a caller pauses mid-sentence or is reading out a phone number, instead of jumping in
- Answers questions about your services and prices straight from your service list, and only quotes prices you have published
- Collects exactly the contact details you selected in the Setup Wizard, and nothing more
- Stronger guardrails: stays on task when callers try to sidetrack or manipulate it, never shares other customers' information, handles abusive callers professionally, and tells callers to get to safety and call 911 in emergencies like a gas smell or fire
- Answers honestly if a caller sincerely asks whether they are speaking with an AI
- Cancelling or rescheduling an appointment now requires both the booking code and the name on the booking
- Callback reference numbers given to callers now match the lead in your dashboard
v1.10September 2026
Med Spa Vertical, Service Catalog, and Security Hardening
- Added med spa as a full vertical, with clinical safety rules: no medical advice, and complication calls go straight to the clinical team
- Vertical-specific configuration is now applied consistently on every plan that includes it
- Added a service catalog: the receptionist can look up your services and prices on any channel instead of relying on free-text notes
- Security hardening across the platform: signed sessions for web voice and booking tools, verified phone-provider webhooks, rate limiting on sign-in and public endpoints, and safer password-reset links
- Improved the accuracy of the demo pages and calculators
v1.9August 2026
New Plans: Receptionist, Front Desk, and Vertical Pro
- Restructured plans around a dedicated AI phone line: Receptionist, Front Desk, and Vertical Pro
- AI is now included on every plan, with no API keys or separate AI bills (bringing your own key is optional)
- Phone minutes beyond your plan's included amount are now billed automatically as usage-based overage
v1.8July 2026
Setup Wizard Controls and Missed Call Calculator
- Your Setup Wizard choices, including conversation style (proactive, conversational, or passive), qualification rules, and contact fields, now control how the receptionist behaves on every channel
- The receptionist no longer pushes booking when a caller is just exploring, and follows up in context instead of with generic questions
- Added the free Missed Call Revenue Calculator at /calculator
- Updated the copy on all industry demo pages
v1.7July 2026
WhatsApp and Facebook Messenger Channels
- Launched WhatsApp for Business plans — connect your WhatsApp Business Account and your AI receptionist answers customer messages, captures leads, and books appointments right in WhatsApp
- Launched Facebook Messenger — connect your Facebook Page and the AI receptionist handles Messenger conversations the same way
- Returning WhatsApp customers are recognized automatically by phone number, so the AI picks up their history and preferences
- Added guided setup pages for both channels with step-by-step Meta configuration instructions, connection testing, and one-click disconnect
- Credentials are verified with Meta before saving and stored encrypted
v1.6July 2026
Bookings Calendar, Technician Accounts, and Integrations Hub
- Rebuilt the Bookings page as a full calendar with Today, Week, Month, and List views, drag-and-drop rescheduling, and status color coding
- Added technician logins with a mobile "My Jobs" view — assign jobs from a booking, and technicians can mark themselves en route or complete jobs with notes
- Job completion notes now feed customer memory, so your AI receptionist knows the service history when a customer calls back
- Added an Integrations hub for calendar connections and upcoming integrations like Jobber, QuickBooks Online, and Zapier
- All booking and lead times now display in your business timezone, auto-detected at signup
- Reorganized the dashboard sidebar into Workspace, AI Receptionist, and Settings sections with clearer page names
- Added an onboarding checklist to the Overview page and replaced browser popups with in-app dialogs and notifications
v1.5May 2026
Unified Channels Foundation
- Added the internal unified channels framework for web chat, web voice, phone, SMS, WhatsApp, and Messenger
- Added a Channels dashboard page with plan-aware status cards for each communication channel
- Introduced secure provider connection, identity mapping, and webhook deduplication tables for future channel integrations
- Added plan entitlement checks so web voice, phone, and SMS availability match package limits
- Prepared WhatsApp and Facebook Messenger as coming-soon channels without exposing unfinished setup flows
v1.4May 2026
Dispatch, Memory, and Sales Intelligence
- Added customer memory foundations for persistent profiles, preferences, and conversation context
- Added technician records, service area data, and dispatch support for operational workflows
- Added sales intelligence fields and lead insights to help prioritize follow-up
- Added human escalation configuration for cases that need owner or staff intervention
- Improved demo data for HVAC and service-business workflows
v1.3May 2026
Voice Reliability and Transcript Improvements
- Added configurable Gemini voice settings for web voice and phone experiences
- Improved transcript persistence and conversation linking across web voice, phone, and text channels
- Added signed transcript writes for web voice sessions to protect public transcript endpoints
- Improved call ending, transfer handling, and phone conversation continuity
- Kept the real-time voice pipeline isolated from new text-channel infrastructure
v1.2April 2026
Vertical Demos and Operational Polish
- Added industry demo tenants for HVAC, plumbing, garage doors, lawn care, electricians, and med spa use cases
- Updated demo business knowledge and service-area configuration for more realistic customer conversations
- Added dispatch-ready technician seed data for demo scheduling and routing workflows
- Improved dashboard metrics to show channel distribution across text, voice, phone, SMS, WhatsApp, and Messenger
- Added production-safe test configuration groundwork for future staged deployments
v1.1April 2026
Gemini 3.1 and Outlook Update
- Refactored live voice flows to Gemini Live 3.1 across web voice and phone
- Improved real-time audio handling, session recovery, and tool-call continuity for voice conversations
- Added Outlook / Microsoft 365 calendar integration alongside Google Calendar
- Updated booking, cancellation, and rescheduling flows to support either connected calendar provider
v1.0March 2026
Production Launch
- Migrated voice infrastructure to a new telephony provider for improved call quality and reliability
- Switched to next-generation AI voice model with native audio for more natural conversations
- Added dedicated business phone number provisioning for Business plan customers
- Implemented SMS notification alerts for emergencies, bookings, cancellations, and new leads
- Added 10DLC compliance for reliable SMS delivery
- Improved AI response accuracy for lead capture — full names, service addresses, and phone numbers
- Added business hours awareness — AI no longer offers appointments outside operating hours
- Added industry-specific AI behavior for HVAC businesses with emergency detection
- Improved phone call experience — shorter responses, natural goodbye sequences
- Added owner SMS alert configuration in the dashboard
v0.9February 2026
Beta Refinements
- Added web voice widget with real-time AI conversations
- Integrated Google Calendar for automated appointment booking
- Added booking cancellation and rescheduling support
- Implemented lead qualification scoring and priority levels
- Added onboarding wizard for new accounts
- Stripe billing integration with usage-based overage tracking
- Added password reset and account recovery flows
v0.7January 2026
Early Access
- Launched text chat AI receptionist widget
- Built customer dashboard with lead management and conversation history
- Added customizable widget branding — name, color, greeting, and persona
- Implemented BYO API key model for AI usage
- Three-tier pricing: Starter, Pro, and Business plans
- Embeddable widget with single script tag installation
v0.5December 2025
Foundation
- Initial platform architecture and multi-tenant infrastructure
- AI-powered text conversations with context-aware responses
- Basic lead capture and contact information collection
- Secure authentication and role-based access control
- Admin panel for tenant management