Changelog

What's new and improved in VoiceCore

v1.5May 2026Latest

Unified Channels Foundation

  • Added the internal unified channels framework for web chat, web voice, phone, SMS, WhatsApp, and Messenger
  • Added a Channels dashboard page with plan-aware status cards for each communication channel
  • Introduced secure provider connection, identity mapping, and webhook deduplication tables for future channel integrations
  • Added plan entitlement checks so web voice, phone, and SMS availability match package limits
  • Prepared WhatsApp and Facebook Messenger as coming-soon channels without exposing unfinished setup flows
v1.4May 2026

Dispatch, Memory, and Sales Intelligence

  • Added customer memory foundations for persistent profiles, preferences, and conversation context
  • Added technician records, service area data, and dispatch support for operational workflows
  • Added sales intelligence fields and lead insights to help prioritize follow-up
  • Added human escalation configuration for cases that need owner or staff intervention
  • Improved demo data for HVAC and service-business workflows
v1.3May 2026

Voice Reliability and Transcript Improvements

  • Added configurable Gemini voice settings for web voice and phone experiences
  • Improved transcript persistence and conversation linking across web voice, phone, and text channels
  • Added signed transcript writes for web voice sessions to protect public transcript endpoints
  • Improved call ending, transfer handling, and phone conversation continuity
  • Kept the real-time voice pipeline isolated from new text-channel infrastructure
v1.2April 2026

Vertical Demos and Operational Polish

  • Added industry demo tenants for HVAC, plumbing, garage doors, lawn care, electricians, and med spa use cases
  • Updated demo business knowledge and service-area configuration for more realistic customer conversations
  • Added dispatch-ready technician seed data for demo scheduling and routing workflows
  • Improved dashboard metrics to show channel distribution across text, voice, phone, SMS, WhatsApp, and Messenger
  • Added production-safe test configuration groundwork for future staged deployments
v1.1April 2026

Gemini 3.1 and Outlook Update

  • Refactored live voice flows to Gemini Live 3.1 across web voice and phone
  • Improved real-time audio handling, session recovery, and tool-call continuity for voice conversations
  • Added Outlook / Microsoft 365 calendar integration alongside Google Calendar
  • Updated booking, cancellation, and rescheduling flows to support either connected calendar provider
v1.0March 2026

Production Launch

  • Migrated voice infrastructure to a new telephony provider for improved call quality and reliability
  • Switched to next-generation AI voice model with native audio for more natural conversations
  • Added dedicated business phone number provisioning for Business plan customers
  • Implemented SMS notification alerts for emergencies, bookings, cancellations, and new leads
  • Added 10DLC compliance for reliable SMS delivery
  • Improved AI response accuracy for lead capture — full names, service addresses, and phone numbers
  • Added business hours awareness — AI no longer offers appointments outside operating hours
  • Added industry-specific AI behavior for HVAC businesses with emergency detection
  • Improved phone call experience — shorter responses, natural goodbye sequences
  • Added owner SMS alert configuration in the dashboard
v0.9February 2026

Beta Refinements

  • Added web voice widget with real-time AI conversations
  • Integrated Google Calendar for automated appointment booking
  • Added booking cancellation and rescheduling support
  • Implemented lead qualification scoring and priority levels
  • Added onboarding wizard for new accounts
  • Stripe billing integration with usage-based overage tracking
  • Added password reset and account recovery flows
v0.7January 2026

Early Access

  • Launched text chat AI receptionist widget
  • Built customer dashboard with lead management and conversation history
  • Added customizable widget branding — name, color, greeting, and persona
  • Implemented BYO API key model for AI usage
  • Three-tier pricing: Starter, Pro, and Business plans
  • Embeddable widget with single script tag installation
v0.5December 2025

Foundation

  • Initial platform architecture and multi-tenant infrastructure
  • AI-powered text conversations with context-aware responses
  • Basic lead capture and contact information collection
  • Secure authentication and role-based access control
  • Admin panel for tenant management