Changelog
What's new and improved in VoiceCore
v1.7July 2026Latest
WhatsApp and Facebook Messenger Channels
- Launched WhatsApp for Business plans — connect your WhatsApp Business Account and your AI receptionist answers customer messages, captures leads, and books appointments right in WhatsApp
- Launched Facebook Messenger — connect your Facebook Page and the AI receptionist handles Messenger conversations the same way
- Returning WhatsApp customers are recognized automatically by phone number, so the AI picks up their history and preferences
- Added guided setup pages for both channels with step-by-step Meta configuration instructions, connection testing, and one-click disconnect
- Credentials are verified with Meta before saving and stored encrypted
v1.6July 2026
Bookings Calendar, Technician Accounts, and Integrations Hub
- Rebuilt the Bookings page as a full calendar with Today, Week, Month, and List views, drag-and-drop rescheduling, and status color coding
- Added technician logins with a mobile "My Jobs" view — assign jobs from a booking, and technicians can mark themselves en route or complete jobs with notes
- Job completion notes now feed customer memory, so your AI receptionist knows the service history when a customer calls back
- Added an Integrations hub for calendar connections and upcoming integrations like Jobber, QuickBooks Online, and Zapier
- All booking and lead times now display in your business timezone, auto-detected at signup
- Reorganized the dashboard sidebar into Workspace, AI Receptionist, and Settings sections with clearer page names
- Added an onboarding checklist to the Overview page and replaced browser popups with in-app dialogs and notifications
v1.5May 2026
Unified Channels Foundation
- Added the internal unified channels framework for web chat, web voice, phone, SMS, WhatsApp, and Messenger
- Added a Channels dashboard page with plan-aware status cards for each communication channel
- Introduced secure provider connection, identity mapping, and webhook deduplication tables for future channel integrations
- Added plan entitlement checks so web voice, phone, and SMS availability match package limits
- Prepared WhatsApp and Facebook Messenger as coming-soon channels without exposing unfinished setup flows
v1.4May 2026
Dispatch, Memory, and Sales Intelligence
- Added customer memory foundations for persistent profiles, preferences, and conversation context
- Added technician records, service area data, and dispatch support for operational workflows
- Added sales intelligence fields and lead insights to help prioritize follow-up
- Added human escalation configuration for cases that need owner or staff intervention
- Improved demo data for HVAC and service-business workflows
v1.3May 2026
Voice Reliability and Transcript Improvements
- Added configurable Gemini voice settings for web voice and phone experiences
- Improved transcript persistence and conversation linking across web voice, phone, and text channels
- Added signed transcript writes for web voice sessions to protect public transcript endpoints
- Improved call ending, transfer handling, and phone conversation continuity
- Kept the real-time voice pipeline isolated from new text-channel infrastructure
v1.2April 2026
Vertical Demos and Operational Polish
- Added industry demo tenants for HVAC, plumbing, garage doors, lawn care, electricians, and med spa use cases
- Updated demo business knowledge and service-area configuration for more realistic customer conversations
- Added dispatch-ready technician seed data for demo scheduling and routing workflows
- Improved dashboard metrics to show channel distribution across text, voice, phone, SMS, WhatsApp, and Messenger
- Added production-safe test configuration groundwork for future staged deployments
v1.1April 2026
Gemini 3.1 and Outlook Update
- Refactored live voice flows to Gemini Live 3.1 across web voice and phone
- Improved real-time audio handling, session recovery, and tool-call continuity for voice conversations
- Added Outlook / Microsoft 365 calendar integration alongside Google Calendar
- Updated booking, cancellation, and rescheduling flows to support either connected calendar provider
v1.0March 2026
Production Launch
- Migrated voice infrastructure to a new telephony provider for improved call quality and reliability
- Switched to next-generation AI voice model with native audio for more natural conversations
- Added dedicated business phone number provisioning for Business plan customers
- Implemented SMS notification alerts for emergencies, bookings, cancellations, and new leads
- Added 10DLC compliance for reliable SMS delivery
- Improved AI response accuracy for lead capture — full names, service addresses, and phone numbers
- Added business hours awareness — AI no longer offers appointments outside operating hours
- Added industry-specific AI behavior for HVAC businesses with emergency detection
- Improved phone call experience — shorter responses, natural goodbye sequences
- Added owner SMS alert configuration in the dashboard
v0.9February 2026
Beta Refinements
- Added web voice widget with real-time AI conversations
- Integrated Google Calendar for automated appointment booking
- Added booking cancellation and rescheduling support
- Implemented lead qualification scoring and priority levels
- Added onboarding wizard for new accounts
- Stripe billing integration with usage-based overage tracking
- Added password reset and account recovery flows
v0.7January 2026
Early Access
- Launched text chat AI receptionist widget
- Built customer dashboard with lead management and conversation history
- Added customizable widget branding — name, color, greeting, and persona
- Implemented BYO API key model for AI usage
- Three-tier pricing: Starter, Pro, and Business plans
- Embeddable widget with single script tag installation
v0.5December 2025
Foundation
- Initial platform architecture and multi-tenant infrastructure
- AI-powered text conversations with context-aware responses
- Basic lead capture and contact information collection
- Secure authentication and role-based access control
- Admin panel for tenant management